1. Overview
At Vortexa World, we are committed to delivering high-quality Managed IT, Cloud, and Protection Solutions. This Refund Policy outlines the terms under which refunds may be issued for our services.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- Service was not delivered as agreed
- Technical issues remain unresolved despite reasonable effort
- Duplicate or incorrect billing occurred
- Cancellation request submitted within the eligible period
All refund requests are subject to review and approval by our team.
3. Non-Refundable Services
The following services are generally non-refundable:
- Completed IT services or consultations
- Fully delivered cloud setup or migration projects
- Cybersecurity implementations after deployment
- Custom development or configuration work
- Any service already used or consumed
4. Subscription Services
For recurring services (monthly or yearly):
- You may cancel anytime before the next billing cycle
- No partial refunds for unused time within the current billing period
- Services will remain active until the end of the billing cycle
5. Refund Request Process
To request a refund:
- Contact us via email within 7–14 days of purchase
- Provide your order details and reason for the request
- Our team will review and respond within 3–7 business days
📧 Email: info@vortexaworld.com
6. Processing of Refunds
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued using the original payment method
- Processing time may vary depending on your bank or payment provider
7. Service Cancellation
You may request service cancellation at any time. However:
- Cancellation does not guarantee a refund
- Any work already completed will be billed accordingly
8. Changes to This Policy
Vortexa World reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the latest revision date.
9. Contact Us
For any questions regarding refunds or cancellations:
📧 Email: info@vortexaworld.com